FAQ

What is delivery time?

Please allow up to 2-4 business days from the date of your order for processing, before your package is shipped out, though it is usually quicker.

What shipping carriers do you we use?

We use Royal Mail

Standard delivery costs are £3.20 

EU International Standard (250G-990G): £8.35

USA International Standard (250G-990): £12.25

USA International Tracked (up to 500G): £15.90

These rates are inclusive of VAT and subject to change but we'll let you know soon as we do if anything does change.

How can I track my package?

We will send the tracking information to the email associated with your order once the item has shipped.

How do I pay?

At the checkout page you will be offered two payment methods, one by using a Credit or Debit Card and the other by using PayPal, you do not need a PayPal account to pay by PayPal. 

What if I am dissatisfied with my purchase?

If in the unlikely event that you are dissatisfied with your purchase for whatever reason you should contact us immediately (+44 07936061831 or ultrarunningcoffeecompany@gmail.com) and explain what you feel is wrong so that we know how to avoid such an occurrence in future. We will either refund you in full or offer you an alternative, we will also arrange to collect the item from your address at our expense.

What happens if my product arrives damaged?

We use our best endeavours to ensure that everything arrives with you in perfect condition however, because it is all fragile there are from time to time breakages. If you are unfortunate enough to experience such an event then you should contact us immediately (ultrarunningcoffeecompany@gmail.com.com) with images of the broken piece/damage. If in our opinion the damage has been caused by insufficient packaging or inconsiderate handling by the carrier we will replace your item at once.